Returns & Refund Policy for Receipt Paper Orders

At Vonlyst, we want ordering receipt paper, thermal paper rolls, POS paper, bond paper, and carbonless paper rolls to be simple and worry-free.
If your order arrives damaged, defective, or incorrect—or you ordered the wrong product—we're here to help.
Most eligible products can be returned within 30 calendar days of delivery. Please review the information below before starting your return.

30-Day Return Policy

Most Vonlyst products are eligible for return or exchange within 30 calendar days from the date your order was delivered.

To qualify for a standard return, the product should be:

Unused and undamaged
In its original condition
In the original packaging
Accompanied by your Sales Invoice or Packing List
Returned within 30 calendar days of delivery
Not a special or custom order
Not identified as non-returnable on the product page

If more than 30 days have passed, contact us. Depending on the circumstances, we may still be able to help with an exchange or store credit.

Received the Wrong, Damaged or Defective Product?

If we made a mistake with your order, we'll make it right.

Contact Vonlyst as soon as possible if:

You received the wrong item
Your order arrived damaged
A product is defective
The product you received does not match your order

For eligible returns caused by a Vonlyst error, we will provide a full refund or store credit and cover the return shipping cost.

Please contact us before returning the product so our team can provide the appropriate return instructions.

Ordered the Wrong Receipt Paper?

Not sure whether you purchased the correct receipt paper size or selected the right paper for your printer or POS terminal?

Contact us before opening or using the rolls. We may be able to help you confirm the correct paper for your equipment and arrange an exchange.

Vonlyst specializes in receipt paper for popular POS systems, credit card terminals, and receipt printers, including Clover, Epson, Ingenico, Square, Star Micronics, Toast, Valor PayTech, Verifone, and more.

You can also use our Compatibility Finder to help identify the correct paper roll for your device.

Changed Your Mind?

That's okay. Eligible unused products can still be returned within the 30-day return period.

For returns that are not the result of a damaged, defective, or incorrect Vonlyst shipment:

A 15% restocking fee may apply if the product is returned for a refund rather than exchanged.
The customer is responsible for return shipping costs.
Products should be unused, undamaged, and returned in their original packaging.

We recommend contacting us before shipping your return so we can confirm eligibility and provide return instructions.

How to Start a Return

Starting a return is easy.

1. Contact Vonlyst

Have your order number available and contact our Customer Support team:

Email: admin@vonlyst.com
Phone: (407) 442-2795 ext. 2

Tell us why you'd like to return or exchange the product. If the item arrived damaged, defective, or incorrect, providing photos may help us resolve the issue more quickly.

2. Follow the Return Instructions

Our team will review your request and provide the information you need to complete the return.

Please contact us before mailing your return.

3. Pack Your Return

Unless your product arrived damaged or defective, returned products should be unused and securely packed in their original packaging.

Include your Sales Invoice or Packing List when applicable.

4. Send Your Return

Approved returns should be sent according to the instructions provided by our Customer Support team.

Vonlyst Supply - Returns
3401 Commerce Blvd, Unit L
Kissimmee, FL 34741

We recommend using a trackable shipping service when you are responsible for return shipping.

Exchanges

Need a different receipt paper size or product?

If you accidentally purchased paper that doesn't fit your POS system, credit card terminal, cash register, kitchen printer, or receipt printer, contact us before opening additional packages.

Our team can help you identify the appropriate replacement paper for your equipment.

Refunds

Once an eligible return is received and reviewed, the applicable refund can be processed according to the condition and reason for the return.

Original and return shipping charges may not be refundable when the return is due to a customer ordering error or change of mind.

If the return is the result of an incorrect, damaged, or defective product supplied by Vonlyst, we'll work with you to resolve the issue at no additional return-shipping cost.

Before You Order: Find the Right Receipt Paper

The easiest return is the one you never have to make.

Before ordering, use the Vonlyst Compatibility Finder to match your printer, POS system, or payment terminal with the correct receipt paper roll.

You can shop Vonlyst receipt paper by:

Printer or terminal brand
Device model
Paper width
Paper length
Thermal, bond, or carbonless paper type

Choosing the correct paper before ordering can help avoid compatibility issues and unnecessary returns.

Return Policy FAQ

How many days do I have to return an order?

Most eligible Vonlyst products can be returned within 30 calendar days of delivery.

Can I return receipt paper if I ordered the wrong size?

Eligible unused products may be returned within the return period. The product should be in its original condition and packaging. Return shipping costs are generally the customer's responsibility when the incorrect product was ordered by the customer.

What if Vonlyst sent me the wrong receipt paper?

Contact us as soon as possible. If we shipped an incorrect product, we'll work to make it right and cover eligible return shipping costs.

What if my order arrives damaged?

Contact Vonlyst promptly with your order information. Photos of the damaged product and shipping package may help us process your request more quickly.

Is there a restocking fee?

A 15% restocking fee may apply when an eligible product is returned for a refund and the return is not due to a defective product or an error by Vonlyst.

Who pays for return shipping?

If the return is necessary because Vonlyst sent an incorrect, damaged, or defective product, Vonlyst covers eligible return shipping costs.

For change-of-mind returns or products incorrectly ordered by the customer, return shipping is the customer's responsibility.

Can I exchange receipt paper for the correct size?

Eligible products may be exchanged. Contact us before returning your order so we can help identify the correct receipt paper and provide return instructions.

Can I return a custom or special-order product?

Special orders, custom products, and products specifically identified as non-returnable may not qualify for return.

Need Help With a Return?

We're here to help.

If you have questions about a return, refund, exchange, damaged shipment, or receipt paper compatibility, contact the Vonlyst Customer Support team.

Email: admin@vonlyst.com
Phone: (407) 442-2795 ext. 2

Vonlyst Supply
3401 Commerce Blvd, Unit L
Kissimmee, FL 34741